Use Cases for RPA plus Chatbots Implementation: 10+ Industries Are Benefiting

RPA and Chatbots

RPA and Chatbots — The Powerful Duo

Robotic Process Automation is used to define the process of using software robots or AI workforce to automate mundane yet crucial clerical tasks.


Real-World Example of RPA and Chatbot Implementation

Whether used in combination or as a stand-alone tool, RPA and chatbot have managed to prove their excellence at multiple fronts and in various industries. Here are some of the most notable actual examples from the top 10 industries.

1. Retail

Chatbots are the real savior here as the retail industry faces huge customer queries that beyond be human capabilities. One of the leading soft drink organizations had a tough time fetching information from OBIEEE and SAP system. Lucy, a sales chatbot solved the issue and provided details on key metrics like Net Revenue, Stocks, Trading Contribution, and so on.

2. Banking

The banking industry is one of those domains where chatbot’s implementation was welcomed with open arms. Many leading banks have managed to save huge deals of time, effort, and cost by implementing a chatbot.

3. Legal

Legal firms and organizations are bombarded with huge back-office operations. For instance, there are complex contracts, record maintenance, information exchange, and document handling. Human handling for all these tasks is too time-consuming and costly. Chatbots and RPA have taken over the charge of these workflows and allowed the legal industry to attain maximum productivity at reduced overheads.

4. Insurance

Meeting multiple compliance, huge customer handling, quick customer complaint processing, and personalized assistance are a few fronts where market players of the insurance industry need to stand out. RPA and chatbots are assisting greatly the insurance industry.

5. Education

Chatbots and RPA are changing the face of the education industry and are making it empowered on various fronts. For instance, chatbot implementation has helped this industry to gain deeper insights into learners’ aim, collect feedback, have strong internal communication, and provide one-to-one assistance. Duolingo is an RPA-powered chatbot teaching languages to students. Jill Watson is another very famous teaching chatbot.

6. Healthcare

Like any other industry, the hospital industry faces multiple operational challenges that can be fixed greatly with the efficacious implementation of RPA and chatbot. Chatbots are providing timely assistance on fronts like drug interactions, progress reports, keeping track of the post-recovery phase, and so on. YourMD is a chatbot doing a bit of everything.

7. Manufacturing

Having a persistent internal communication channel that can connect vendors, suppliers, on and off-site teams, and distributors is the need of the hour for the manufacturing industry. However, achieving this has been a huge challenge always. Chatbot implementation has fixed this problem for many players in this industry. Internal chatbots have helped this industry to pass-on information quickly and correctly while keeping everyone in the loop and connected.

8. Hospitality

Hospitality is one industry that is solely based on user experience. The higher is the user experience, the better are the sales. Chatbots are permitting hotels and restaurants to create personalized user experiences. They deploy virtual agents for tour planning, bookings, and other stuff.

9. Oil and Gas

The oil and gas industry is getting benefitted from chatbots at both the internal and external levels. Shell has a Lube Chat chatbot that assists potential customers to know more about its services and products while Exxa Mobile has an internal chatbot to build communication between its offshore and onshore hydrocarbon exploration and production team.

10. Airline

The airline industry has managed to achieve higher customer loyalty and engagement after using chatbots. Almost every airline is using chatbots for announcing deals, assisting in booking, performing web check-ins, offering personalization, and end-to-end travel management.

11. Telecom

The Telecom industry has to invest hugely at fronts like account checks, customer reports, query handling, providing personalized plan suggestions, number porting, and providing real-time updates on account status.

The Final Say

RPA and chatbots are two digital transformation resources that hold the power to change the faith of any business, provided their upright and need-based implementation is done.



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